1. Who We Are

Tuition by Teachers Limited is a company registered in England and Wales (Company No. 14696656). We provide online primary school tuition and educational resources. In this policy, “we”, “us” and “our” refer to Tuition by Teachers Limited. You can contact us at info@tuitionbyteachers.com.

2. What Information We Collect

We collect personal information when you:

Submit an enquiry through our website contact form
Sign up for the Homework Membership
Book or attend a tuition session
Communicate with us by email
Complete any forms on our website

The information we collect may include:

Your name and email address
Your child’s name and year group
Payment information (processed securely via Stripe and Wix Payments — we do not store card details)
Communication records between you and us

We collect information from parents and guardians only. We do not knowingly collect personal data directly from children.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide our services
Process payments and manage your account
Deliver and manage your Homework Membership
Send invoices and payment reminders
Keep records for accounting and legal purposes
Send you marketing communications about our services, where you have given your consent

We will only contact you for marketing purposes if you have opted in to receive such communications. You can withdraw your consent at any time by emailing info@tuitionbyteachers.com or clicking the unsubscribe link in any marketing email. The lawful basis for processing your data is contractual necessity for delivering our services, legal obligation for maintaining accounting records, and consent for marketing communications and advertising cookies.

4. Third Party Services

We use the following third party services which may process your personal data on our behalf:

Wix

Our website is hosted on Wix. Wix may collect standard website usage data including cookies and analytics. Please refer to Wix’s own privacy policy for details of how they handle data.

Stripe

We use Stripe and Wix Payments to process payments securely. When you make a payment, your card details are handled directly by the payment provider and are not stored by us. Please refer to Stripe's and Wix's privacy policies for details.

Xero

We use Xero for accounting purposes. Your name and payment details may be recorded in Xero as part of our financial records. Please refer to Xero’s privacy policy for details.

Meta (Facebook and Instagram)

We use Meta advertising tools, including the Meta Pixel and Conversions API, to measure the effectiveness of our advertising and to show relevant ads on Facebook and Instagram. Where you have consented to marketing cookies, information about your use of our website may be shared with Meta. This may include hashed (encrypted) contact details such as your email address, which Meta uses to match website activity to its users. Meta acts as a joint controller for this processing. You can withdraw your consent at any time via the cookie settings on our website. Please refer to Meta's privacy policy for details.

We do not sell your personal data to any third party. Other than the advertising measurement described above, we do not share your information for marketing purposes with any other company.

5. Cookies

Our website uses cookies to improve your experience and collect standard website usage information. When you visit our site you will be asked to accept or decline non-essential cookies via our cookie banner.

You can set your browser not to accept cookies. However, some features of our website may not function correctly if you do so. For more information about cookies visit www.allaboutcookies.org.

6. How Long We Keep Your Data

We keep your personal data for as long as necessary to provide our services and comply with our legal obligations. For accounting purposes we are required to keep financial records for a minimum of 6 years. If you have not used our services for 3 years and have not opted in to marketing communications, we will delete your personal data.

7. Your Rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data where we no longer have a lawful reason to hold it
Object to or restrict how we process your data
Withdraw consent for marketing at any time

To exercise any of these rights please email us at info@tuitionbyteachers.com. We will respond within 30 days.

8. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss or misuse. All payment processing is handled securely by Stripe. Our email and business systems are password protected and access is restricted.

9. Links to Other Websites

Our website may contain links to other websites. This Privacy Policy only applies to tuitionbyteachers.com. When you visit other websites please read their own privacy policies.

10. Changes to This Policy

We review this Privacy Policy regularly and will update it when necessary. The current version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@tuitionbyteachers.com. If you are not satisfied with our response you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.